Terms of Service

What ServiceProof provides

ServiceProof is a tool for independent service professionals to create local service records, gather customer confirmation, and produce shareable PDF reports. It does not provide the underlying service work, insurance, legal advice, payment collection, or a guarantee that any report will be accepted as evidence in a dispute, claim, or legal proceeding. Customer Confirmation records that a customer viewed the service result; it is not a legal waiver, payment promise, insurance contract, or release of liability.

Your account and content

You are responsible for your account, authorized personnel who use it, and keeping sign-in credentials secure. You must have all rights, notices, and permissions needed to collect and use customer names, contact details, photos, signatures, ratings, and other report content. You are responsible for the actual work you perform, your statements to customers, and your compliance with laws that apply to your business. Do not use the service unlawfully, interfere with its security, or attempt to obtain Credits or access through abuse or fraud.

Local reports and availability

In V1, report files, photos, signatures, and PDFs are stored on the device and are not automatically synchronized to iCloud or our servers. You are responsible for protecting the device and any copy you share. Network, device, Apple, email, or third-party service availability can affect use of ServiceProof; we do not promise uninterrupted or error-free operation.

Report Credits, purchases, and refunds

A Report Credit is consumed only when a formal report version successfully finalizes. Drafting, previewing, downloading, sharing, deleting, and re-rendering the same formal version do not consume an additional Credit. Credits are not cash, stored value, transferable, withdrawable, or redeemable for money. Purchases are processed by Apple through the App Store. Apple controls payment and refund decisions under its applicable terms; ServiceProof adjusts the Credit ledger only after server-side transaction or refund verification.

If a verified ServiceProof technical failure consumes a Credit but does not successfully complete the applicable formal report version, our first and normally exclusive product remedy is to restore the same number of Credits through the server-side ledger. Contact support with the relevant report and support reference so we can investigate.

Disclaimers and limitation of liability

To the maximum extent permitted by applicable law, ServiceProof is provided on an "as available" basis. We disclaim warranties that are not required by law, including warranties of uninterrupted availability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by applicable law, ServiceProof will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, revenue, business opportunity, goodwill, customer relationships, data, or business interruption. For direct damages that cannot lawfully be excluded, our total cumulative liability is limited to the amount you actually paid to ServiceProof in the 12 months before the event giving rise to the claim. Nothing in these Terms excludes liability that applicable law does not allow us to exclude or limit.

Suspension and changes

We may suspend or restrict access when reasonably necessary to protect the service, investigate fraud or abuse, comply with law, or prevent harm. We may change the service or these Terms. For material changes, we will post the updated Terms here with a new effective date. If you continue to use the service after the effective date, you accept the updated Terms to the extent permitted by law.

Governing law and disputes

To the extent permitted by applicable law, these Terms are governed by the laws of the People's Republic of China. For disputes that are not consumer disputes, the courts with jurisdiction at our registered location in Hangzhou, China have exclusive jurisdiction. This section does not remove any consumer, privacy, or other right that cannot lawfully be waived under the law where you live.

Contact

Questions about these Terms or a technical Credit issue: serviceproof@ansiotech.cn. Do not send passwords, verification codes, customer photos, signatures, or PDFs by email.